Development of a Web-Based Public Complaint System for RT10, Griya Alam Sentosa Housing, using PHP and MySQL

Abstract

Public services at the neighborhood association (RT) level are often hampered by inefficient complaint processes, such as residents' reluctance or time constraints. This study aims to design and build a web-based public complaint system for RT 10 that can facilitate effective communication between residents and administrators. This system was developed using the Waterfall method with the PHP programming language and a MySQL database. Its main features include an online complaint form, an admin dashboard for report management, and automatic email notifications for every status update. The result of this study is a functional web application that can be accessed through the URL https://pengaduanrt10.ct.ws/. Based on Blackbox testing conducted on 13 main functional scenarios, the system demonstrated a 100% success rate where all features functioned as expected. Tests on various browsers also demonstrated good compatibility, and the results of a user satisfaction questionnaire indicated that the system was easy to use and provided a satisfactory experience. In conclusion, this complaint system has succeeded in becoming an effective digital solution to increase transparency, accelerate responses to complaints, and strengthen the relationship between residents and RT 10 administrators.